AI chatbot introduction
Implementation of an intelligent chatbot for customer service and lead generation
Overview
Development and implementation of an AI-supported chatbot that automatically answers customer inquiries and generates leads.
Why is this important?
Manually answering standard inquiries ties up valuable resources and leads to waiting times for customers. An intelligent chatbot relieves your team, offers 24/7 service and can qualify and convert leads at the same time.
Procedure & scope
- Analysis of typical customer inquiries and development of a chatbot concept
- Selection and implementation of the right chatbot platform
- Training the chatbot with relevant content and answers
- Integration into website, CRM and other systems
- Development of conversation flows for lead generation
- Establishment of escalation paths for complex requests
Result
You have a fully functional, AI-supported chatbot that answers standard inquiries automatically, relieves your service team and generates and qualifies leads at the same time. This leads to higher customer satisfaction, more efficient processes and ultimately more sales.
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